Privacy Policy
EntPay ("we", "us", or "our") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and South African ID number (where required for verification).
- Financial Information: Bank account details, payment card information, and transaction history necessary to process your payments.
- Device Information: IP address, browser type, operating system, and device identifiers collected automatically when you access our services.
- Usage Data: Pages visited, features used, time spent on the platform, and other analytical data.
2. How We Use Your Information
We use the information we collect to:
- Process airtime, data, electricity, and bank transfer transactions you request.
- Verify your identity and comply with South African financial regulations.
- Send you transaction confirmations, receipts, and service notifications.
- Improve our platform, develop new features, and enhance user experience.
- Detect and prevent fraud, unauthorized access, and other illegal activities.
- Communicate with you about updates, promotions, or changes to our services (with your consent).
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Payment processors, mobile network operators, and electricity utilities necessary to fulfil your transactions.
- Financial Institutions: Banks involved in processing your bank transfers.
- Legal Authorities: When required by South African law, regulation, or legal process.
- Business Partners: Only with your explicit consent and in accordance with this policy.
4. Data Security
We implement industry-standard security measures including 256-bit SSL encryption, secure data storage, and access controls to protect your personal information. While we strive to protect your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain data for longer periods where required by South African law, including financial record-keeping obligations.
6. Your Rights
Under South African law, including the Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal obligations.
- Object to or restrict the processing of your data.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the Information Regulator of South Africa.
7. Cookies and Tracking
We use essential cookies to ensure our platform functions correctly. We may also use analytics cookies to understand how users interact with our services. You can manage cookie preferences through your browser settings.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: privacy@entpay.org
EntPay(Pty) Ltd
South Africa